FAQ's
Frequently Asked Question's
How do I reach out to you if I have questions or problems with my order?
You can email us at: info@disneywood.com or call us on +923156217308. You can also message us via chat on the website.
Which size suits for which age?
The Small size was designed for kids from 8 months to 4 years old, the Standard is for 2-6 years kids and the Large one was created for children from 2 to 8 years old.
I see that I wrote the wrong address. What should I do?
Please contact us via e-mail: info@disneywood.com and we’ll do our best to help you.
How long do you prepare the order?
We need 1-3 business days to produce Arch, Triangle and a Ramp in color Natural wood; and 5-9 business days to prepare a Chair, Balance Board, sets in color (triangle, arch and ramp) and Scandinavian collection. On average your order is ready to ship in a week.
Please note that we don’t work on weekends.
Also please remember that production and delivery are two different processes and have their own terms.
How long should I wait till the parcel comes?
It takes at least 8-18 business days to deliver your package in business days.
Do you give any guarantees that I’ll get my order?
We are fully responsible for our products and delivery. In case of damage during delivery or loss of the package, we will send you a new product for free.
Therefore, there is no cause for concern.
Do you provide a warranty?
We provide a 2-year manufacturing warranty for each of our products. If the product has any fractures or damages that have appeared during usage and it is connected to the quality of manufacturing or materials we will replace it.
Do you have any returns or exchanges?
We accept returns and exchanges within 30 days after receiving the parcel. In case the order is at the proper state but you still want to return it, all delivery cost lies with customer.
In case you want to return because of damage of the items, we will send you a new product for free.
Can you customize my order?
We don’t customize the order. However, you can choose any color available on our shop.
Do you have a wholesale and dropshipping offer?
Yes, we are ready to consider the possibilities of wholesale sales or dropshipping. If you are interested in collaboration, please, call us or write your contact info to our e-mail: info@disneywood.com
Do we have offline stores and if pick up is available?
We sell our items online only and do not have pick up available.
How can I place an order?
Add items you want to buy to the cart clicking the “add to cart” button. Then find a check out page on the right top of the page. Choose the payment option, fill in the details. Select the shipping service and pay for the order.
Is it safe to share my credit card/debit card details while making purchases at Goodevas store?
Yes. We don’t receive any information about your credit/debit card.
Do you provide international shipping?
No, we did not provide free shipping worldwide.
Are Disney Wood toys safe for my child?
Yes. All our products have CE and CPC certificates.
Are your toys suitable for outdoor use?
Our products are covered with linen oil and beeswax, which allows you to use disneywood toys outside. If you would like to use it outdoors, please be aware of weather conditions like sun, rain, and others that can make usage time shorter, so it is only up to where you would like to use your product.