Refund & Returns Policy

At Disney Wood, we are committed to providing high-quality kids’ activity products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Refund & Return:

You may be eligible for a refund or return if you meet one of the following criteria:

• You received a damaged or defective product.
• You received the wrong product.
• You are not satisfied with the quality of the product.
• Refund and return requests must be made within 7 days of receiving the order.

2. Conditions for Refund & Return:

• The product must be in its original condition, unused, and in its original packaging.
• Proof of purchase (order number or receipt) is required.
• For damaged or defective products, photographic or video evidence may be requested.

3. Process for Refund & Return:

• To request a refund or return, please contact our customer service team at info@disneywood.com with your order details and reason for the request.
• Our customer service team will review your request and provide further instructions, which may include returning the product to us.
• Once we receive and verify the returned product, we will process the refund within 10 working days.
• Refunds will be issued in the original form of payment.

4. Non-Refundable & Non-Returnable Items:

Certain items are not eligible for a refund or return, including:

• Customized or personalized products.
• Clearance or sale items.
• Products that have been used, altered, or damaged by the customer.
• Assembled outdoor products.

5. Shipping Costs:

• Shipping costs are non-refundable, except in cases where we shipped the wrong product or the product arrived damaged or defective.
• Customers are responsible for return shipping costs unless otherwise specified by Disney Wood.

6. Exchange Policy:

• In some cases, we may offer an exchange instead of a refund. Please contact our customer service team for more information.

7. Warranty & Maintenance:

• We offer a 6-month manufacturing warranty on wooden structures for indoor products.
• A 10-day warranty is available for slide replacements. After 10 days, a replacement fee will apply based on the model.
• Acts of nature (such as storms, floods, earthquakes) are not covered under the warranty.
• Regular maintenance is required for all wooden structures. Maintenance services may be provided for an additional cost.

8. Cancellation Policy:

• Once an order is placed, it cannot be canceled. Please review your order carefully before confirming your purchase.

9. Contact Us:

If you have any questions or concerns regarding our Refund & Returns Policy, please contact us at info@disneywood.com.

Note: This policy is subject to change without prior notice. Please review this page periodically for updates.